Shipping policy

 

Last Updated: March 1, 2026

This Shipping Policy governs order processing, shipping timelines, delivery terms, and risk allocation for products purchased through www.dentinecare.com (the “Website”), operated by MVLA Agency OÜ under the brand name Dentine Care (“Company,” “we,” “us,” or “our”).

This Policy forms part of and is incorporated into our Terms of Service.

1. Order Processing

Orders are typically processed within one (1) to three (3) Business Days after payment confirmation, excluding weekends and public holidays. “Business Day” means Monday through Friday, excluding Estonian public holidays.

Processing times are separate from shipping times and may vary due to product availability, order volume, verification procedures, or unforeseen operational circumstances.

The Company reserves the right to delay processing where necessary to verify payment information, confirm order details, or prevent fraud.

Submission of an order confirmation does not constitute acceptance of the order, and the Company reserves the right to cancel or refuse any order prior to shipment.

Certain products offered through the Website may be processed, packaged, and shipped by third-party fulfillment partners on behalf of the Company. By placing an order, you acknowledge and agree that such partners may handle the logistics of order preparation and shipment while Dentine Care remains the merchant of record.

2. Shipping Timeframes

Shipping times vary depending on destination and carrier.

Estimated delivery timeframes are provided at checkout or on the Website for informational purposes only. Such estimates are not guarantees of delivery within a specific period.

Actual delivery times may vary due to factors outside our control, including but not limited to carrier delays, customs clearance procedures, weather conditions, supply chain disruptions, public holidays, or force majeure events.

The Company shall not be liable for delays caused by third-party carriers or customs authorities.
Any stated shipping or delivery timeframes are estimates only and do not constitute contractual guarantees of delivery by a specific date.

Tracking information will be provided once the order has been dispatched. Delivery status shall be determined according to the carrier’s official tracking system.

3. International Shipping and Customs

Orders may be shipped from international fulfillment centers.

For customers located outside the country of origin of shipment, customs duties, import taxes, and other governmental fees may apply. Such charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

Failure to pay required customs duties or import taxes may result in delivery delays, refusal of shipment, or return to sender. The Company shall not be responsible for delays, confiscations, or additional costs arising from customs processes.

If a shipment is returned to sender due to refusal to pay customs charges or failure to collect the shipment, the Company reserves the right to deduct shipping costs and applicable fees from any refund, where permitted by law.

4. Title and Risk of Loss

For customers residing outside the European Union or the United Kingdom, title and risk of loss transfer to the customer upon delivery of the goods to the carrier for shipment.

For customers residing in the European Union or the United Kingdom, risk of loss transfers only when you or a third party designated by you acquires physical possession of the goods, in accordance with applicable consumer protection laws.

5. Address Accuracy and Delivery Responsibility

You are solely responsible for providing accurate and complete shipping information at checkout.

The Company is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If a shipment is returned due to an incorrect or incomplete address, the Company may require payment of additional shipping charges before reshipment.

Customers are responsible for monitoring shipment tracking and ensuring that delivery attempts by the carrier can be successfully completed. If a carrier is unable to deliver a shipment due to customer unavailability, failure to collect the package, or failure to follow carrier instructions, the Company shall not be responsible for resulting delivery delays or returned shipments.

6. Lost or Stolen Packages

The Company’s responsibility for delivery is satisfied upon confirmation of delivery to the shipping address provided at checkout, as reflected in the carrier’s tracking system.

If you believe a package has been lost in transit prior to confirmed delivery, you must contact us within fourteen (14) calendar days of the last tracking update.

We may, at our discretion, assist in filing a carrier investigation. Replacement or refund decisions will be made following carrier verification.

7. Delivery Delays and Force Majeure

Delivery timeframes are estimates only and are not guaranteed.

The Company shall not be liable for delays resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, customs inspections, labor disputes, carrier disruptions, or supply chain interruptions.

Such events do not entitle the customer to cancel the order or demand compensation, except where required by mandatory consumer protection laws.

Under no circumstances shall the Company be liable for indirect, incidental, consequential, or special damages arising from shipping delays, except where prohibited by law.

8. Partial Shipments

Orders containing multiple items may be shipped separately depending on availability and fulfillment logistics. Additional shipping charges will not apply unless explicitly stated.

9. Undeliverable or Refused Shipments

If a shipment is refused, unclaimed, or returned due to customer inaction, incorrect address, or failure to pay customs charges, the Company reserves the right to deduct original shipping costs and return fees from any refund, where permitted by law.

10. Contact Information

For shipping-related inquiries, you may contact:

support@dentinecare.com

Any disputes relating to shipping, delivery status, risk of loss, or carrier performance shall be governed by the dispute resolution provisions set forth in the Company’s Terms of Service.