Terms of service
Last Updated: March 1, 2026
IMPORTANT NOTICE: IF YOU RESIDE IN THE UNITED STATES, THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you,” “your,” or the “Customer”) and MVLA Agency OÜ, a private limited company incorporated under the laws of the Republic of Estonia. Dentine Care is a commercial brand owned and operated by MVLA Agency OÜ (the “Company,” “we,” “us,” or “our”). MVLA Agency OÜ is the seller of record and the legal entity responsible for the operation of www.dentinecare.com and all transactions conducted through it.
By accessing or using the Services, placing an order, or affirmatively clicking to accept these Terms during checkout, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Services.
1. Company Identity
The Services and the Website are owned and operated by MVLA Agency OÜ, a private limited company organized under the laws of Estonia, with its registered office at Sepapaja tn 6, 15551 Tallinn, Estonia. Dentine Care is a commercial brand owned and operated by MVLA Agency OÜ. Legal notices, including arbitration opt-out notices, must be directed to legal@mvla-agency.com. Customer service inquiries may be directed to support@dentinecare.com.
2. Eligibility and Legal Capacity
The Services are intended solely for individuals who are at least eighteen (18) years of age or the age of majority in their jurisdiction of residence. By using the Services, you represent and warrant that you meet this requirement and possess the legal capacity to enter into a binding contractual agreement.
3. Scope of Services and Product Information
The Services enable you to review, select, and purchase consumer oral hygiene products offered under the Dentine Care brand. All product descriptions, photographs, illustrations, marketing materials, testimonials, and specifications are provided for general informational and commercial purposes only. While the Company endeavors to ensure accuracy, the Company does not warrant that such information is complete, current, or error-free.
The products offered are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Nothing on the Services constitutes medical, dental, or healthcare advice. You are solely responsible for evaluating the suitability of any product based on your personal circumstances.
4. Orders and Acceptance
Submission of an order constitutes an offer to purchase products subject to these Terms. The Company reserves the right, in its sole discretion, to accept, decline, or cancel any order for reasons including but not limited to suspected fraud, pricing errors, payment authorization failure, product unavailability, violation of these Terms, or abuse of promotional or return policies. An order shall not be deemed accepted until shipment confirmation has been issued.
5. Pricing, Payment, and Corrections
All prices are displayed in the currency indicated at checkout. Taxes, shipping charges, customs duties, or import fees may apply depending on the destination and applicable law. Payment processing is performed by independent third-party providers. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.
The Company reserves the right to correct manifest pricing errors, including after an order has been placed, and to cancel affected transactions with a full refund of any amounts paid.
6. Shipping, Title, and Risk Allocation
Orders are processed within a commercially reasonable timeframe. Delivery estimates are approximate and not guaranteed. The Company may utilize third-party logistics providers.
For customers residing outside the European Union or the United Kingdom, title to products transfers upon shipment, and risk of loss transfers upon delivery of the goods to the carrier. For customers residing in the European Union or the United Kingdom, risk of loss transfers only when the goods come into the physical possession of the consumer or a designated third party, in accordance with mandatory consumer protection laws.
You are responsible for providing accurate shipping information. The Company shall not be liable for delivery failures resulting from inaccurate or incomplete address details.
7. Returns and Statutory Rights
Returns are governed by the Company’s Return Policy. Where applicable law grants statutory withdrawal rights, including for consumers in the European Union or United Kingdom, such rights remain unaffected. Hygiene-related exceptions may apply to unsealed products where permitted by law. Refunds are processed following inspection and verification of returned items.
8. Chargebacks and Payment Disputes
You agree to contact the Company to attempt resolution prior to initiating a chargeback. In cases of demonstrable bad faith or abusive chargeback activity, the Company reserves the right, where permitted by law, to recover reasonable administrative costs incurred as a result. Nothing herein limits your right to dispute unauthorized transactions with your financial institution.
9. Intellectual Property Rights
All content made available through the Services, including but not limited to trademarks, trade names, logos, trade dress, product presentation, website design, graphics, audiovisual content, photographs, marketing materials, and written text, is owned by or licensed to the Company and is protected by applicable intellectual property laws.
You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for personal, non-commercial purposes. Any reproduction, distribution, modification, scraping, framing, mirroring, reverse engineering, or exploitation of the Services or its content without prior written consent is strictly prohibited. The Company reserves the right to seek injunctive relief and damages for infringement.
10. Prohibition on Automated Access and Artificial Intelligence Training
You shall not use any automated systems, including bots, scrapers, crawlers, or similar technologies, to access or extract data from the Services. You expressly agree not to use any content, materials, data, branding, marketing positioning, or visual presentation from the Services to train, develop, fine-tune, or improve any artificial intelligence or machine learning systems, including generative AI systems or embedding models. Unauthorized AI-related use constitutes a material breach of these Terms.
11. Brand Integrity and Third-Party Manufacturing
While certain product components may be manufactured by third parties, all Dentine Care branding, packaging design, commercial presentation, and marketing identity are proprietary to the Company. Nothing herein asserts exclusive ownership over generic product components manufactured by third parties. Unauthorized representations likely to cause consumer confusion are prohibited.
12. Digital Millennium Copyright Act
If you believe that any content available through the Services infringes your copyright, you may submit a notice pursuant to 17 U.S.C. § 512 to legal@mvla-agency.com. Notices must comply with statutory requirements. Counter-notifications must likewise satisfy applicable legal standards. The Company reserves the right to remove allegedly infringing material and to terminate repeat infringers. Knowingly submitting false claims may result in liability.
13. Electronic Communications
By using the Services, you consent to receive communications electronically, including via email, SMS, telephone, or messaging applications where permitted by law. Transactional communications are part of the contractual relationship. Marketing communications require applicable consent and may be withdrawn at any time.
14. Disclaimer of Warranties
To the maximum extent permitted by law, the Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied. The Company disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits mandatory consumer rights that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the Services or products. The Company’s total aggregate liability for any claim relating to a specific product shall not exceed the amount paid for that product, except where a higher limitation is required by applicable law. Nothing herein limits liability for fraud, willful misconduct, gross negligence where non-waivable, or statutory rights that cannot be limited.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless the Company from any claims, liabilities, damages, or expenses arising from your violation of these Terms, misuse of the Services, or violation of applicable law.
17. Force Majeure
The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, customs delays, supply chain disruptions, carrier failures, or cyber incidents.
18. Statute of Limitations
Claims arising out of or relating to the Services must be brought within the applicable statutory limitation period. Nothing in this section shortens any limitation period that cannot lawfully be reduced.
19. Dispute Resolution and Arbitration (United States)
Prior to initiating formal proceedings, the parties agree to attempt informal resolution in good faith for a period of thirty (30) days following written notice to legal@mvla-agency.com.
If you reside in the United States, any dispute arising out of or relating to these Terms, the Services, or products shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and governed by the Federal Arbitration Act. Arbitration shall be conducted on an individual basis only. You waive any right to participate in class, collective, or representative actions. Either party may bring an individual claim in small claims court where jurisdictionally appropriate. You may opt out of arbitration within thirty (30) days of your first purchase by providing written notice to legal@mvla-agency.com including your name and order number.
If you reside outside the United States, this arbitration provision applies only to the extent permitted by law and does not limit mandatory consumer rights in your jurisdiction of residence.
20. Governing Law
These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles, and without prejudice to mandatory consumer protection laws applicable in your jurisdiction of residence.
21. Independent Relationship
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and the Company. You have no authority to bind the Company in any respect.
22. Entire Agreement; Assignment; No Waiver; Severability; Survival
These Terms, together with the Privacy Policy and any referenced policies, constitute the entire agreement between you and the Company and supersede all prior understandings. You may not assign these Terms without prior written consent. The Company may assign these Terms without restriction. Failure to enforce any provision shall not constitute a waiver. If any provision is deemed unenforceable, the remaining provisions remain in effect. Provisions relating to intellectual property, AI restrictions, limitation of liability, indemnification, dispute resolution, and governing law shall survive termination.